Network Advisories
Network Outage & Maintenance
There are no known network outages.
Previous Network Outages & Maintenance
11:14- EST 12th April 2010 Unplanned Event
Confirmed fibre break in Melbourne, approximately 13km from East Burwood exchange. Impacting some Melbourne metro services and some Melbourne-Adelaide services. FOPS are enroute to investigate. --- Update (12/4/2010 14:24 --- FOPS are on site investigating duct space to run a new section of cable. Splicing to commence at approximately 1600hrs. ------------------------------------ --- Update (12/4/2010 16:05 --- A new section of cable has been run with preparatory work in progress. Splicing now scheduled to commence at 1730 EST. Next update on commencement of splicing ------------------------------------ --- Update (12/4/2010 18:15 --- Optus FOPS have commenced splicing. Next update when ETR is confirmed. ------------------------------------ --- Update (12/4/2010 20:10 --- Services are progressively returning (IoF services should all be up) as Optus Fibre technicians continue to splice cable break. No further updates expected. ------------------------------------00:30-13:30 CST 17th March 2010 Unplanned Event
Some of our REACH services in SA are experiencing packet loss. We have raised the issue with our upstream carrier and are awaiting their investigation. --- Update (18/3/2010 07:00:00) --- The fault has been identified and IBM are onsite working to restore/replace any failed equipment. ------------------------------------ --- Update (18/3/2010 13:00:00) --- The line card has been replaced and the packet loss issue now seems to have been resolved. We are watching the performance closely. ------------------------------------16:30-09:34 EST 6th March 2010 Emergency Unplanned Event
Our POP at Global Center, in Melbourne, is currently offline. The data center has flooded and as a precaution all electricity has been disconnected. No ETA is available as yet. All Express24 services nationally are affected. All Reach products in QLD, WA, TAS, ACT & NSW are affected. Colocation and transit will experience sub optimal routing. --- Update (7/3/2010 2:22:58) --- Power has been restored, and services have begun to come back up. It appears our switch has been electrically damanged. We are organising a replacement. ------------------------------------ --- Update (7/3/2010 9:34:58) --- Everything is back online. ------------------------------------11:15-15:13 ACST 25th November 2009 QLD Reach DSL backhaul issues
There is an outage affecting all QLD DSL services. A ticket has been raised with the upstream carrier and we are working with their engineers investigating the issue. ------------------------------------ --- Update (25/11/2009 12:00:37) --- Service restored at 11:47. ------------------------------------ --- Update (25/11/2009 12:29:29) --- The QLD Backhaul issue has re-occurred, resulting in services coming online briefly and then dropping off again (12:15 & 12:20 AEDT or 11:15 & 11:20 AEST) Investigation has resumed. Further updates will be sent when available. ------------------------------------ --- Update (25/11/2009 15:13:58) --- Services were restored shortly after 12:30AEDT, however there were some brief dropouts initially, and has since stabilised. We're awaiting an explanation for the cause of the disruption from the line carrier. ------------------------------------03:55-10:05 ACST 25th November 2009 NSW Reach backhaul issues
There is a known issue affecting all NSW Reach DSL services. Engineers are currently investigating this issue and further updates will be provided when available. --- Update (25/11/2009 05:45:38) --- The outage is a result of a optical line card, intermittently failing. Several work arounds were tried, however the carrier was unable to stabilize the transmission. A replacement card is being sent to the site, and is expected to arrive in the next hour. ------------------------------------ --- Update (25/11/2009 09:02:02) --- A 10Gigabit SDH Card has gone down within the Telstra Wholesale network, affecting multiple Carriers. No ETR is available at this stage, however progress is being made on providing an Alternate Path, and a faulty line card is being replaced. ------------------------------------ --- Update (25/11/2009 11:03:02) --- An alternate path has been sourced, and we're in the process of being switched across. ------------------------------------ --- Update (25/11/2009 15:15:09) --- Hardware has been replaced, which resulted in brief restoration of services in NSW, however services are still unstable, and the matter is still being worked on. ------------------------------------ --- Update (25/11/2009 17:15:14) --- Transmission techs are onsite at the VIC end of the NSW transmission. They now believe the Melbourne end is suffering some sync/timing issue which is contributing the instability - and are taking physical readings from the suspected device(s). ------------------------------------ --- Update (25/11/2009 20:20:11) --- The service stabilized at 19:30 after one of the transmission engineers found and disabled an out-of-service repeater channel that was "spiking" at random intervals. Its believed this was the cause of line card failure in the initial instance, and caused the subsequent instability this afternoon once a replacement card had been sourced. The transmission team are continuing to vigilantly monitor the service. Most users are now finally back online. Any unable to login after a power cycle should have single service faults lodged via asp!re. ------------------------------------ --- Update (26/11/2009 10:05:55) --- The NSW link has been stable for close to 14 hours, and this outage is now being marked as restored. We thank you for your patience during an extremely difficult time. ------------------------------------12:35- 13:30 ACST 16th November 2009 International connectivity issues
We are currently experiencing packet loss and latency to some international destinations from Adelaide. Engineers are currently investigating this issue and further updates will be provided when available. --- Update (16/11/2009 13:30) --- This issue has been resolved and traffic is returning to normal levels. ------------------------------------16:55-21:16 AEST 13th November 2009 Emergency Unplanned Event in NSW
Since 16:55:00 AEST there is a known issue affecting all NSW DSL services. A ticket has been raised with the upstream carrier and we are working with their engineers investigating the issue. --- Update (13/11/2009 19:19:43) --- Transmission engineers are working onsite at the troubled intermediate exchange, liaising with their transmission equipment vendor. Its a suspected hardware issue at this stage. Unfortunately no ETA has been able to be provided yet. ------------------------------------ --- Update (13/11/2009 21:16:08) --- Service restored at 21:05 AEST. Most users are now back online. Any users unable to log back on after a power cycle, should have the usual fault diagnosis and fault lodgement. ------------------------------------7:50am-19:30 NA EST 28th October 2009 Emergency Unplanned Event in Queensland
This outage is affecting all of our Reach24 and ADSL 1 series of adsl plans serviced within QLD. At 07:50 we lost physical connectivity with our QLD backhaul affecting all QLD ADSL/Open services. A fault has been raised with the carrier and we are awaiting further investigation. --- Update (28/10/2009 10:18:52) --- The carrier advised the outage is caused by a cable cut. The engineers are currently working on re-routing the traffic to an alternate path. More updates to follow. ------------------------------------ --- Update (28/10/2009 13:11:24) --- It has been confirmed the fibre cut is in Berwick QLD. Patching/route arounds paths are being processed manually by the upstream NOC. The repairs are high priority as the carriers central services are also affected by the outage. Unfortunately no ETA has been provided on route arounds for our services, or the fibre trunk repair as yet. ------------------------------------ --- Update (28/10/2009 17:24:51) --- Cable repairs have been delayed due to challenging location of the break. A loose ETA on the repairs have been given of 19:30. The cable is a 72 fiber bundle, so restoration times will depend on which fibers are repaired first. ------------------------------------ --- Update (28/10/2009 18:15:43) --- Service restored at 17:50 with most users now reconnected. We awaiting confirmation on the nature of the restore - with the repairs were completed, or whether we were fortunate enough to get onto a re-patched path. ------------------------------------ --- Update (28/10/2009 19:37:12) --- Service restoration has been confirmed to be as a result of priority patching. Physically routing the transmission path around the affected suburb. This means there will be a roll back to the original path, likely next week in a scheduled out of hours window. A seperate notification will be raised for these works, once confirmed with the carrier. ------------------------------------9:30am-18:24 EST 3rd September 2009 Emergency Unplanned Event in Queensland
This outage is affecting all of our Reach24 and ADSL 1 series of adsl plans serviced within QLD. --- Update (03/09/2009 13:24:50) --- Upstream escalation contacts have advised that a localised fibre cut has been identified as the cause. Unfortunately all alternative patching paths were unavailable. So we are now awaiting repair of the fibre. A fibre repair team arrived at the affected cable path, and have begun backhoe works. Unfortunately no available ETR has been provided. --- Update (03/09/2009 16:10:01) --- The fibre repairs team are still working on the broken cable. The break was caused by council works on a bridge, which has hindered the repair process. Due to the location of the break, a temporary route around is being put in place until permanent repairs can be completed. We have been advised the temporary repair should be completed by COB. --- Update (03/09/2009 18:24:02) --- Interim fibre repairs were completed at 18:15 AEST. Services are now reconnecting. Customers unable to connect should be advised to turn the power to their modem off for 5 minutes and retry.
1:00am-1:30am EST 5th June 2009 Emergency Planned Maintenance in Melbourne
Emergency action is required to restart an inaccessible router. Our attempts to access the device have been unsuccessful via both remote and out-of-band management. We expect that there may be up to two interruptions to traffic flow, if we are required to restart the device for debugging purposes.