Minimising Spam
There are several ways to minimize the spam you receive, though it may not be possible to avoid it completely.
EscapeNet is committed to providing the best possible filtering service to all our customers to ensure that where possible, your e-mail arrives to you safely.
Dealing with spam
Spam can be sent by professional spammers or legitimate businesses that have failed to comply with Australia's spam laws. To ensure you do not inadvertently provide them with your information, please deal with suspected spam by following these steps.
If you receive an e-mail that seems suspicious, you don't recognise the sender or the subject line looks dubious:
- Don't reply or click on any links (including subscribe), enable, download or look at pictures. Doing this may result in you receiving more spam, or allowing malicious software to be installed on your computer.
- Do not purchase any of the products or services advertised in the e-mail.
- Delete the message without opening it.
If you receive an e-mail from a legitimate business but you do not want to receive any further e-mails from them, you can:
- Unsubscribe. You are able to unsubscribe from a legitimate business as Australian businesses must honour your request within 5 working days, under Australian spam laws.
- Check the e-mail the spam was sent to, to ensure that an old e-mail address you used hasn't been forwarded to your new e-mail address.
EscapeNet's spam filtering
EscapeNet provides a free spam and virus filtering system on our server. This service includes basic virus scanning through e-mails with attachments, adjustable spam filtering with over 16 different protection levels and a quarantine box where all the filtered e-mails are stored for 7 days.
Manging EscapeNet's spam settings is simple and easy, allowing you to control the level of your filtering and check any e-mail that has been quarantined to ensure it's not from someone you know. For instructions on managing your EscapeNet's spam settings, please click here.