All Escapenet NBN Plans are Contract Free and you are you cancel at any time. You can cancel your subscription at any time by informing us before the end of the month.
No Connection or Hidden Fees
Escapenet does not charge any activation or setup fees and standard NBN Co installations are completed at no cost to you. With Escapenet, there are no setup fees, no plan change fees, no relocation fees (if you are moving to another nbn-ready area) and no worries.
Your Escapenet subscription is a prepaid service and you'll be direct debited on or around the 1st day of each month for that month’s subscription. Our payment options are Visa and MasterCard.
Order Cancellation Policy
If you cancel your order before activation of your service and your order is in progress with the NBN Co, you’ll be charged 1 months’ plan fee. An order is deemed to be “in progress” once you have received an order number from us and your payment has been processed.
After you have submitted your order, Escapenet will confirm if an installation appointment is needed. If an installation appointment is needed, Escapenet will organise this with the NBN Co and contact you with the appointment details. You or an authorised person over 18 years of age will be required to be at the premises on the day of the appointment.
Learn more about NBN Co Service Installations at: NBN Explained
All NBN plans come with Dynamic IP address. Static IP addresses are available for $10 extra per month. You can request a Static IP address after your internet service is connected by contacting Customer Support
NBN Co charges may apply to some customers
Some homes may be subject to an NBN Co Non-Standard Installation or a NBN Co New Development Charge of $300.If your home is subject to any of these NBN Co charges, we’ll let you know and get your permission before you’re charged.
NBN Co charges are charged by the NBN Co Ltd and not Escapenet. If you give us permission to go ahead with the NBN Co Non-Standard Installation and/or NBN Co New Development Charge, Escapenet will pass this NBN Co charge onto to you at cost.
Fair Use Policy
All Escapenet services are subject to our Fair Go Policy. Prohibited Use includes using this service in a business or for any purpose or activity that is illegal, fraudulent or any other nature contrary to our Fair Go policy. Learn more about our Fair Use Policy at: What is your Fair Go Policy?
Limitations and Availability
Escapenet personal nbn™ plans are consumer-grade services, may not be used for commercial purposes and are only available within nbn-ready areas subject to nbn™ infrastructure availability at your premises.
This service will not function in the event of a power failure or disruption or an internet outage and is not suitable if you have a serious illness or life-threatening condition, if you require disability services or if you require an uninterrupted phone line.