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Benefit
Contract free with unlimited data
We’d rather you stay with us because you want
to, not because there’s a nasty contract
forcing you to.
Benefit
Amazingly simple nbnTM
No setup fees, no plans change fees, no
relocation fees & no hidden fees. What you
see is what you get.
Benefit
We're here to help
Set up, connect and manage your service with
ease, all online. We're also online 365 days a
year to provide help when you need it.
CONNECT TO THE NBN
Сonnecting with EscapeNet is easy
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Check your new address
Enter your address and see if you can get nbnTM at your
place. If your address is nbnTM ready, we'll let you
know what nbnTM technology and speed you can get
at your place.
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Sign up online
Pick the nbnTM speed plan you want, choose our
modem (or BYO) and sign up online with ease.
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Get connected
We'll look after the nbnTM arrangements for you.
If an NBN Co technician is required, we’ll send
one out to get you setup
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Sit back & enjoy
Setup your modem, get online and enjoy stress-
free streaming & fast internet on the nbnTM
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Fast & amazingly simple nbnTM with unlimited data, no contracts and free setup
Important information  

Contract Free

All EscapeNet NBN Plans are Contract Free and you are you cancel at any time. You can cancel your subscription at any time by informing us before the end of the month.

No Connection or Hidden Fees

EscapeNet does not charge any activation or setup fees and standard NBN Co installations are completed at no cost to you. With EscapeNet, there are no setup fees, no plan change fees, no relocation fees (if you are moving to another nbn-ready area) and no worries.

Simple Billing

Your EscapeNet subscription is a prepaid service and you'll be direct debited on or around the 1st day of each month for that month’s subscription. Our payment options are Visa and MasterCard.

Order Cancellation Policy

If you cancel your order before activation of your service and your order is in progress with the NBN Co, you’ll be charged 1 months’ plan fee. An order is deemed to be “in progress” once you have received an order number from us and your payment has been processed.

NBN Installation

After you have submitted your order, EscapeNet will confirm if an installation appointment is needed. If an installation appointment is needed, EscapeNet will organise this with the NBN Co and contact you with the appointment details. You or an authorised person over 18 years of age will be required to be at the premises on the day of the appointment.

Learn more about NBN Co Service Installations at: NBN Explained

IP Address

All NBN plans come with Dynamic IP address. Static IP addresses are available for $10 extra per month. You can request a Static IP address after your internet service is connected by contacting Customer Support

NBN Co charges may apply to some customers

Some homes may be subject to an NBN Co Non-Standard Installation or a NBN Co New Development Charge of $300.If your home is subject to any of these NBN Co charges, we’ll let you know and get your permission before you’re charged.

NBN Co charges are charged by the NBN Co Ltd and not EscapeNet. If you give us permission to go ahead with the NBN Co Non-Standard Installation and/or NBN Co New Development Charge, EscapeNet will pass this NBN Co charge onto to you at cost.

Fair Use Policy

All EscapeNet services are subject to our Fair Go Policy. Prohibited Use includes using this service in a business or for any purpose or activity that is illegal, fraudulent or any other nature contrary to our Fair Go policy. Learn more about our Fair Use Policy at: What is your Fair Go Policy?

Limitations and Availability

EscapeNet personal nbn™ plans are consumer-grade services, may not be used for commercial purposes and are only available within nbn-ready areas subject to nbn™ infrastructure availability at your premises.

This service will not function in the event of a power failure or disruption or an internet outage and is not suitable if you have a serious illness or life-threatening condition, if you require disability services or if you require an uninterrupted phone line.