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Over 1,600 5 star customer reviews

Trustscore 9.3 out of 10

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OUR REVIEWS
What our customers are saying about us
4.6
from 937 reviews
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4.6
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4.5
from 719 reviews
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  • CC
    Colin Cheadle
    3 reviews
    location-iconAU
    22 August 2025
    Very easy to change over to

    Great company to deal with, they work with you in these tough times. - Colin Cheadle đź‘Ť

  • DD
    David Dara
    location-iconAU
    10 June 2025
    Very good service

    Very good service, telephone enquiries answered and rectified promptly. - David Dara

  • SF
    Suzanne Foulds
    location-iconAU
    10 Apr 2025
    Exceptional service, I'm in my 60 's

    The representative I spoke with was so patient and helpful, couldn't ask for more, been with these guys for a number of years hardly ever lost service! Highly recommend!

  • AB
    Anthony Bird
    location-iconAU
    08 August 2025
    Reliable service and prompt responses

    Reliable service and prompt responses to phone enquires. Technical problems and faults resolved professionally - always helpful, courteous and effective and took the time to explain what needed to be done to fix the problem.

  • RX
    Rex
    location-iconAU
    27 August 2025
    Thank you EscapeNet

    Thank you EscapeNet, you made our house transition so easy. Great company, staff and customer service, well done.

Connecting with EscapeNet is fast and easy.

Enter your address to get your instant nbnTM Speed and Technology report. Pick your plan and choose a WiFi hub, or Bring Your Own for free. Complete the fast and easy online signup, then sit back and relax while we get you connected, often within minutes!
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We're here to help, every day of the year.

Set up, connect and manage your EscapeNet service with ease, all online. We're also online 365 days a year to provide accounts and tech support when you need it.

Amazingly simple nbnTM. Contract free, with unlimited data.

No setup fees, no plans change fees, no relocation fees & no hidden fees. What you see is what you get. And we'd rather you stay with us because you want to, so there's no nasty contract locking you in.
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Fast & amazingly simple nbnTM with unlimited data, no contracts and free setup
Important information  

Contract Free

All EscapeNet NBN Plans are Contract Free and you are you cancel at any time. You can cancel your subscription at any time by informing us before the end of the month.

No Connection or Hidden Fees

EscapeNet does not charge any activation or setup fees and standard NBN Co installations are completed at no cost to you. With EscapeNet, there are no setup fees, no plan change fees, no relocation fees (if you are moving to another nbn-ready area) and no worries.

Simple Billing

Your EscapeNet subscription is a prepaid service and you'll be direct debited on or around the 1st day of each month for that month’s subscription. Our payment options are Visa and MasterCard.

Order Cancellation Policy

If you cancel your order before activation of your service and your order is in progress with the NBN Co, you’ll be charged 1 months’ plan fee. An order is deemed to be “in progress” once you have received an order number from us and your payment has been processed.

NBN Installation

After you have submitted your order, EscapeNet will confirm if an installation appointment is needed. If an installation appointment is needed, EscapeNet will organise this with the NBN Co and contact you with the appointment details. You or an authorised person over 18 years of age will be required to be at the premises on the day of the appointment.

Learn more about NBN Co Service Installations at: NBN Explained

IP Address

All NBN plans come with Dynamic IP address. Static IP addresses are available for $10 extra per month. You can request a Static IP address after your internet service is connected by contacting Customer Support

NBN Co charges may apply to some customers

Some homes may be subject to an NBN Co Non-Standard Installation or a NBN Co New Development Charge of $300.If your home is subject to any of these NBN Co charges, we’ll let you know and get your permission before you’re charged.

NBN Co charges are charged by the NBN Co Ltd and not EscapeNet. If you give us permission to go ahead with the NBN Co Non-Standard Installation and/or NBN Co New Development Charge, EscapeNet will pass this NBN Co charge onto to you at cost.

Fair Use Policy

All EscapeNet services are subject to our Fair Go Policy. Prohibited Use includes using this service in a business or for any purpose or activity that is illegal, fraudulent or any other nature contrary to our Fair Go policy. Learn more about our Fair Use Policy at: What is your Fair Go Policy?

Limitations and Availability

EscapeNet personal nbn™ plans are consumer-grade services, may not be used for commercial purposes and are only available within nbn-ready areas subject to nbn™ infrastructure availability at your premises.

This service will not function in the event of a power failure or disruption or an internet outage and is not suitable if you have a serious illness or life-threatening condition, if you require disability services or if you require an uninterrupted phone line.