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Over 1,600 5 star customer reviews

Trustscore 9.3 out of 10

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OUR REVIEWS
What our customers are saying about us
4.7
from 662 reviews
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4.6
from 719 reviews
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4.5
from 719 reviews
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  • Camille Szuba
    09 Jun 2022

    Fantastic customer service from the point of registration to installation and post installation care. Can not fault anything so far and would highly recommend them as a service provider.

  • Jo Rees
    09 Mar 2022

    I am very happy with EscapeNet as their customer service team go above and beyond to help with any problem you may have

  • AA
    amy Archibald
    2 reviews
    location-iconAU
    17 Mar 2022
    Very easy to change over to

    Very easy to change over to, very easy to understand technical support đź‘Ť

  • Rachael Heaton
    24 Jan 2022

    Smooth to set up, smooth to use. Easy to sign up over the phone. Internet quickly connects to all wireless devices. I very much appreciate the function on the modem which can turn off the Wi-Fi when required (e.g. overnight).

    Good customer service, with a courtesy call from the same representative who signed me up to ensure that all was working correctly once the modem had been delivered.

  • LG
    Louise Gersbach
    1 review
    location-iconAU
    25 Jun 2022
    Never have no problems,none

    Never have no problems,none. My first provider three years now..

Connecting with EscapeNet is fast and easy.

Enter your address to get your instant nbnTM Speed and Technology report. Pick your plan and choose a WiFi hub, or Bring Your Own for free. Complete the fast and easy online signup, then sit back and relax while we get you connected, often within minutes!
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We're here to help, every day of the year.

Set up, connect and manage your EscapeNet service with ease, all online. We're also online 365 days a year to provide accounts and tech support when you need it.

Amazingly simple nbnTM. Contract free, with unlimited data.

No setup fees, no plans change fees, no relocation fees & no hidden fees. What you see is what you get. And we'd rather you stay with us because you want to, so there's no nasty contract locking you in.
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Fast & amazingly simple nbnTM with unlimited data, no contracts and free setup
Important information  

Contract Free

All EscapeNet NBN Plans are Contract Free and you are you cancel at any time. You can cancel your subscription at any time by informing us before the end of the month.

No Connection or Hidden Fees

EscapeNet does not charge any activation or setup fees and standard NBN Co installations are completed at no cost to you. With EscapeNet, there are no setup fees, no plan change fees, no relocation fees (if you are moving to another nbn-ready area) and no worries.

Simple Billing

Your EscapeNet subscription is a prepaid service and you'll be direct debited on or around the 1st day of each month for that month’s subscription. Our payment options are Visa and MasterCard.

Order Cancellation Policy

If you cancel your order before activation of your service and your order is in progress with the NBN Co, you’ll be charged 1 months’ plan fee. An order is deemed to be “in progress” once you have received an order number from us and your payment has been processed.

NBN Installation

After you have submitted your order, EscapeNet will confirm if an installation appointment is needed. If an installation appointment is needed, EscapeNet will organise this with the NBN Co and contact you with the appointment details. You or an authorised person over 18 years of age will be required to be at the premises on the day of the appointment.

Learn more about NBN Co Service Installations at: NBN Explained

IP Address

All NBN plans come with Dynamic IP address. Static IP addresses are available for $10 extra per month. You can request a Static IP address after your internet service is connected by contacting Customer Support

NBN Co charges may apply to some customers

Some homes may be subject to an NBN Co Non-Standard Installation or a NBN Co New Development Charge of $300.If your home is subject to any of these NBN Co charges, we’ll let you know and get your permission before you’re charged.

NBN Co charges are charged by the NBN Co Ltd and not EscapeNet. If you give us permission to go ahead with the NBN Co Non-Standard Installation and/or NBN Co New Development Charge, EscapeNet will pass this NBN Co charge onto to you at cost.

Fair Use Policy

All EscapeNet services are subject to our Fair Go Policy. Prohibited Use includes using this service in a business or for any purpose or activity that is illegal, fraudulent or any other nature contrary to our Fair Go policy. Learn more about our Fair Use Policy at: What is your Fair Go Policy?

Limitations and Availability

EscapeNet personal nbn™ plans are consumer-grade services, may not be used for commercial purposes and are only available within nbn-ready areas subject to nbn™ infrastructure availability at your premises.

This service will not function in the event of a power failure or disruption or an internet outage and is not suitable if you have a serious illness or life-threatening condition, if you require disability services or if you require an uninterrupted phone line.