Frequently asked questions
Do you have questions? Don't worry, our internet experts have the answers.
What is the Escapenet 4G coverage area?
The EscapeNet mobile sims plans give you 3G & 4G talk, text and data on the Telstra Mobile Network.
How do I sign up?
It's fast and easy with our Online Sign Up
or call to us on 1300 135 235
We'll get you online as fast as possible.
What does my plan include?
Your sim plan includes the data allowance of your chosen plan for 1 month. All for use in Australia.
Who can I call for help?
Our experienced team will personally assist with your 4g data plan and modem selection. Call us on 1300 135 235.
Is there an extended lock in period?
There's no lock in. Escapenet plans are flexible so you're free to upgrade and downgrade at any time or even stop your service after the first month.
Can I use my existing router?
Yes, depending on the capability of your existing device. Contact our business team for a network evaluation. Escapenet sim cards are trio-cut to standard, micro and nano sizes.