Network Status & Advisories

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Resolved - Last 7 Days

INC000100620251911

Location: SA/NT

Event Start Time:23:30pm Thursday 12th June 2025

Event End Time:06:20am Friday 13th June 2025

Services Affected: nbn services

Issue:Fibre Repair

STATUS:RESLOVED

Fix fibre cables from recent damage.

INC000100620251910

Location: VIC

Event Start Time:19:00pm Tuesday 10th June 2025

Event End Time:02:15am Wednesday 11th June 2025

Services Affected: nbn, opticomm

Issue:Intermittent drop outs

We are investigating an issue with some customers experiencing intermittent drop outs.  The resolution is expected in a few hours.

00:00am (11/06/2025)Update: Engineers are still working on resolving the issue. We apologise for any inconvenience caused and appreciate your patience.

22:00 Update: Engineers are still working on resolving the issue.

STATUS:RESLOVED

INC000080620252000

Location: NSW

Event Start Time: 20:00pm Sunday 8th June 2025

Event End Time 07:30am Monday 09th June 2025

Services Affected: nbn

Issue: Fibre Break

There is a problem with the CSA in Maitland, NSW that is affecting connectivity for users in the area.  A fault has been logged and information will be updated as it becomes available.  We apologise for any inconvenience caused and appreciate your patience while the issue is being investigated.

07:30am 09/06/2025 Update: Fibre team has confirmed repair works have been completed. All associated alarms have cleared. Kindly check your service

05:50am 09/06/2025 Update: Service technicians have advised: One end splicing completed, other end splicing to start soon

4:09am 09/06/2025 Update: Service technicians have advised that one end of the cable hauling has now been completed and will commence splicing. A tentative ETR has been provided to be 8am -9am AEST subject to current weather conditions.

12:00am 09/06/2025 Update: Technicians have identified rainwater to be located in the manhole; current action plan is to pump the rainwater out. Technicians are on site at Hexham and have commenced work. At this stage no ETA has been provided. We will continue to provide information as it becomes available to us.

10:15pm Update: Field team have located the fibre break to be 8KM from Beresfield and are currently assessing the damage. A restoration action plan will be advised after the full assessment.

STATUS:RESLOVED

INC00006062025040930

Location: Port Pirie, Port Augusta

Event Start Time: 09:30am Friday 6th June 2025

Event End Time: 20:05pm Saturday 7th June 2025

Services Affected: nbn

Issue: Fibre Cut

There is a problem with the CSA in Port Pirie that is affecting connectivity for users in the area.  A fault has been logged and information will be updated as it becomes available.  We apologise for any inconvenience caused and appreciate your patience while the issue is being investigated.

STATUS:RESLOVED


Planned Works