Important Update for Click Broadband and Motion Telecom Customers
New Billing Information
As part of the Click Broadband integration with EscapeNet your payment details will be changing effective immediately. Future payments on your Bank/Credit card statements will appear as “ESCAPENET” .
All future payments (including for prior unpaid invoices) for your Click Broadband service should be made as per the updated information on the new co-branded EscapeNet & Click Broadband invoice, which you will receive via email in the coming days.
Please do not use the old payment details any longer, including for old unpaid invoices.
Updating Contact Information
We’re asking all customers to login to My Account (a portal to mange your service and billing), and update your billing information as part of this process. This will make sure we have your most recent contact information, helping us deliver Awesome Support to you and/or your business. You should only do this direct from the website (Never provide personal credit card or password information by email).
Queries and Help
Should you require assistance with your login information or billing please contact our helpdesk team at:
- Click Broadband: 1300 254 255
- Motion Telecom: 1300 133 399
- EscapeNet: 1300 135 235
or email to firstname.lastname@example.org