Do you have questions? Don't worry, our internet experts have the answers.
How fast will my nbn™ connection be?
We aim to deliver the fastest connection possible for your chosen plan and delivery technology. Actual speeds can vary due to the network or factors outside of our control, for example your home Wi-Fi.
How do I connect to the nbn™ network?
It's fast and easy with our Online Sign Up or call to us on 1300 135 235. We'll get you online as fast as possible, often the same day!
What happens with my phone line?
Phone line rental is included with every Escapenet nbn™ service. You can transfer your existing phone number to work as part of your nbn™ service.
What type of nbn™ will I have?
The nbn™ network uses multi mix technologies, your connection type will be dependent on the nbn™ rollout in your neighbourhood. Learn more about nbn™ delivery technologies here .
Can I use my existing modem?
Yes, depending on the features of your modem and the technology type of your nbn™ service but it's a good time to upgrade with Wi-Fi network speeds, coverage and stability improving all the time. Wi-Fi Upgrades .