Appointment of an Authorised Representative

If you wish to appoint an Authorised Representative to deal with EscapeNet on your behalf, please use our Authorised Representative Application Form. Alternatively, you may provide EscapeNet with a letter of authorisation or another reasonable form of authorisation, as may be required by EscapeNet.

Important Information

When you appoint an Authorised Representative, you are giving the person you appoint the authority to deal with us on your behalf as your agent. This means that the Authorised Representative has the power to act and access information as if they were you.

• This includes making complaints;
• Changing account details or terminating a contract; and
• Adding new products or services.

You can, of course, specify limitations on your Authorised Representative's rights.

When you appoint an Authorised Advocate, you are giving the person you appoint the authority to deal with us on your behalf as your advocate. This means that the Authorised Advocate can:

• Deal with us on your behalf;
• But does not have the authority to act as your agent or as an Authorised Representative;
• Does not have access to any of your account information and cannot make changes to your account, order new services, or cancel services.

Please note that only account holders can appoint an Authorised Representative or Authorised Advocate. If you wish to appoint more than one Authorised Representative or Advocate, please complete a separate Authorised Representative Application Form for each person you wish to appoint. You can appoint up to three Authorised Representatives or Advocates.

For security reasons, we require you to submit the completed Authorised Representative Application Form as a signed original, witnessed by one of the following:

• A Justice of the Peace
• An Accountant who is a member of the Australian Institute of Chartered Accountants, CPA Australia, or the National Institute of Accountants, with two or more years of continuous membership
• A Solicitor or Barrister
• A Police Officer
• An agent in charge of, or a permanent employee (with two or more years of continuous service) of, an Australia Post outlet
• An officer of, or authorised representative for, a holder of an Australian Financial Services Licence, with two or more years of continuous service with one or more licensees
• A Dentist
• A Pharmacist
• A Medical Practitioner
• A Chiropractor or Physiotherapist

Please contact us on 1300 135 235 if this process is too difficult or inconvenient, and we will work with you to find an alternative way of appointing an Authorised Representative.