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EscapeNet recognises how critical communication services are in times of crisis. If you are experiencing domestic, family or sexual violence, we are here to support you in a respectful, confidential and trauma-informed way.
We will work with you confidentially and safely to help you stay connected and supported.
We are committed to ensuring your essential services remain a secure lifeline for communication and support.
Your safety and privacy are our highest priority.
We will treat you with dignity, respect and compassion, act urgently to reconnect services or remove restrictions where safety may be at risk, and never require you to communicate with anyone you identify as unsafe. We will protect your privacy and account security, make changes to your account in a way that supports your safety, provide trained staff who understand domestic, family and sexual violence, and connect you with specialist support services if you would like additional help.
We understand this situation can affect your finances. You may be eligible for financial hardship support. We can review your account, discuss flexible payment options, and adjust billing where appropriate to help reduce financial stress so you can stay connected.
Phone: 1300 135 235
Email: support@team.esc.net.au
Opening Hours:
Mon-Fri 8am-11:30pm (ACDT)
Sat-Sun 8:30am-5:30pm (ACDT)
Public Holidays 8am-11:30pm (ACDT)
Our team will respond promptly and discreetly.
| Service | What They Do | Contact |
|---|---|---|
| 1800 RESPECT | Free counselling and support for domestic, family and sexual violence. | 1800 737 732 |
| 1800 ElderHelp | Support for older people. | 1800 353 374 |
| Full Stop Australia | Free, confidential trauma specialist counselling for all genders. | 1800 385 578 |
| National Debt Helpline | Free financial counselling. | 1800 007 007 |
| National Disability Abuse and Neglect Hotline | Support for disability abuse and neglect concerns. | 1800 880 052 |
| Rainbow Sexual, Domestic and Family Violence Helpline | Support for LGBTQIA+ people experiencing violence. | 1800 497 212 |
| Service | What They Do | Contact |
|---|---|---|
| Ask Izzy | Connects people with essential services, including family violence support. | — |
| Lifeline | Crisis support and suicide prevention. | 13 11 14 |
| MensLine Australia | Support for men, including help related to family violence. | 1300 789 978 |
| 13YARN Australia | Free, confidential, 24/7 Aboriginal and Torres Strait Islander crisis support. | 13 92 76 |
Your privacy and safety are extremely important to us.
We handle your information sensitively and only use or share it to support your safety or meet legal obligations.
