INC000210520251030
Location: National
Event Start Time: 10:30am Wednesday 21st May 2025
Services Affected: Access to the PlanetOzi webmail
Issue: We are investigating an issue with customers not being able to access the PlanetOzi webmail. We apologise for any inconvenience caused while we work on resolving the issue.
INC000210520250800
Location: National
Event Start Time: 08:00am Wednesday 21st May 2025
Services Affected: EscapeNet Inbound call center number
Issue: We are investigating an issue with calls not connecting to our inbound call centre number, or connecting and there is no audio. We apologise for the inconvenience caused. Please contact us using the customercare@team.esc.net.au email address so that we can assist you whilst we work on resolving the issue.
INC000200520251335
Location: National
Event Start Time: 13:35pmTuesday 20th May 2025
Event End Time: 14:30pm Tuesday 20th May 2025
Services Affected: EscapeNet Inbound call center number
Issue: We are investigating an issue with calls not connecting to our inbound call centre number. We apologise for the inconvenience caused. Please contact us using the customercare@team.esc.net.au email address so that we can assist you whilst we work on resolving the issue.
STATUS: RESLOVED
INC000200520250900
Location: National
Event Start Time: 09:00amTuesday 20th May 2025
Event End Time: 10:30am Tuesday 20th May 2025
Services Affected: EscapeNet Inbound call center number
Issue: We are investigating an issue with calls not connecting to our inbound call centre number. We apologise for the inconvenience caused. Please contact us using the customercare@team.esc.net.au email address so that we can assist you whilst we work on restoring the issue.
STATUS: RESLOVED
