No outages to report.
INC000100620251910
Location: VIC
Event Start Time:19:00pm Tuesday 10th June 2025
Event End Time:02:15am Wednesday 11th June 2025
Services Affected: nbn, opticomm
Issue:Intermittent drop outs
We are investigating an issue with some customers experiencing intermittent drop outs. The resolution is expected in a few hours.
00:00am (11/06/2025)Update: Engineers are still working on resolving the issue. We apologise for any inconvenience caused and appreciate your patience.
22:00 Update: Engineers are still working on resolving the issue.
STATUS:RESLOVED
INC000080620252000
Location: NSW
Event Start Time: 20:00pm Sunday 8th June 2025
Event End Time 07:30am Monday 09th June 2025
Services Affected: nbn
Issue: Fibre Break
There is a problem with the CSA in Maitland, NSW that is affecting connectivity for users in the area. A fault has been logged and information will be updated as it becomes available. We apologise for any inconvenience caused and appreciate your patience while the issue is being investigated.
07:30am 09/06/2025 Update: Fibre team has confirmed repair works have been completed. All associated alarms have cleared. Kindly check your service
05:50am 09/06/2025 Update: Service technicians have advised: One end splicing completed, other end splicing to start soon
4:09am 09/06/2025 Update: Service technicians have advised that one end of the cable hauling has now been completed and will commence splicing. A tentative ETR has been provided to be 8am -9am AEST subject to current weather conditions.
12:00am 09/06/2025 Update: Technicians have identified rainwater to be located in the manhole; current action plan is to pump the rainwater out. Technicians are on site at Hexham and have commenced work. At this stage no ETA has been provided. We will continue to provide information as it becomes available to us.
10:15pm Update: Field team have located the fibre break to be 8KM from Beresfield and are currently assessing the damage. A restoration action plan will be advised after the full assessment.
STATUS:RESLOVED
INC00006062025040930
Location: Port Pirie, Port Augusta
Event Start Time: 09:30am Friday 6th June 2025
Event End Time: 20:05pm Saturday 7th June 2025
Services Affected: nbn
Issue: Fibre Cut
There is a problem with the CSA in Port Pirie that is affecting connectivity for users in the area. A fault has been logged and information will be updated as it becomes available. We apologise for any inconvenience caused and appreciate your patience while the issue is being investigated.
STATUS:RESLOVED
INC000040620250740
Location:NSW,ACT, VIC, QLD,
Event Start Time: 07:40 Wednesday 4th June 2025
Event End Time: 8.10am Wednesday 4th June 2025
Services Affected: nbn
We are investigating a termination issue with customers in these sates not having internet access. We apologise for any inconvenience caused while we work on resolving the issue.
STATUS:RESOLVED
INC000040620250730
Location: National
Event Start Time: 7:30am Wednesday 4th June 2025
Event End Time: 8.10am Wednesday 4th June 2025
Services Affected: EscapeNet Inbound call center number
Issue: We are investigating an issue with calls not connecting to our inbound call centre number. We apologise for the inconvenience caused. Please contact us using the customercare@team.esc.net.au email address so that we can assist you whilst we work on restoring the issue.
STATUS:RESOLVED
INC000030620250700
Location:QLD
Event Start Time: 07:00 Tuesday 03rd June 2025
Event End Time: 08:37 Tuesday 03rd June 2025
Services Affected: nbn
Issue: We are investigating a termination issue with customers in QLD not having internet access. A fault has been lodged and we will be monitoring it and updating information as it becomes available. We apologise for any inconvenience caused while we work on resolving the issue.
STATUS:RESOLVED
