Planned Outage this evening commencing at midnight. See our status page.
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PMINC000310720250000 PLANNED MAINTENANCE
Location: QLD, NSW, ACT, SA
Event Start Time: 00:00 (am) Thursday 31st July 2025 (AEST)
Event End Time: 06:30 (am) Thursday 31st July 2025 (AEST)
Services Affected: All Services
Purpose of Maintenance: Upgrade software on devices in QLD, NSW/ACT, SA to assist with network stability and keep in line with vendor recommendations and security fixes. Brief interruptions of approximately 15 minutes each may be noticeable nationally, throughout the planned window.
If services are affected and do not restore after the outage, please try power cycling your router (do not factory reset) and waiting a few minutes. No further updates will be provided unless adverse impact is experienced.
STATUS: CLOSED
PMINC000300720250000 - PLANNED MAINTENANCE
Location: SA, NT, VIC, TAS, WA
Event Start Time: 00:00 (am) Wednesday 30th July 2025 (AEST)
Event End Time: 7:40 (am) Wednesday 30th July 2025 (AEST)
Services Affected: All Services
Purpose of Maintenance: Upgrade software on devices in SA, NT, VIC, TAS & WA to assist with network stability and keep in line with vendor recommendations and security fixes. Brief interruptions of approximately 15 minutes each may be noticeable nationally, throughout the planned window.
If services are affected and do not restore after the outage, please try power cycling your router (do not factory reset) and waiting a few minutes.
Update:7:11am Engineers have advised that they have encountered a problem and are working to resolve it.
Update 7:40am Engineers have completed maintenance and a monitoring the network
STATUS: CLOSED
INC000280720250610
Location: LSA The Elms, Walkley Heights
Event Start Time: 16:10(pm) Monday 28th July 2025 (AEST)
Event End Time: 11:10(pm) Tuesday 29th July 2025 (AEST)
Services Affected: Internet
Issue: An issue was detected and a fault has been logged. Technicians are investigating. We apologise for any inconvenience caused and appreciate your patience.
Update:18:30pm Technicians are investigating and further updates will be provided as information becomes available.
Update: 9:00am (29/07/2025) Technicians continue to investigate suspected fibre cut.
Update:1:00pm Technicians continue to investigate suspected fibre cut.
Status:CLOSED