Terms & Conditions

The use of our services or creation of an Account with EscapeNet requires that you agree to the following agreements. We operate our business with the customer at the forefront of our decisions. We proudly support & comply with the telecommunications consumer protection code.
Document
Version
Last Updated
Download
Our Customer Terms - SFOA
08/06/2018
pdf
Customer Service Guarantee Standard 2011
18/03/2014
pdf
Customer Service Guarantee Waiver
18/03/2012
pdf
ADSL Service Supplement
21/03/2005
pdf
Telephone Service Supplement
23/02/2009
pdf
Dial-Up Service Supplement
01/11/2005
pdf
NBN Service Supplement
14/06/2015
pdf
OCV Service Supplement
01/11/2005
pdf
Wireless Service Supplement
23/03/2009
pdf

Other Policies & Important Info

Document
Version
Last Updated
Download
Acceptable Usage Policy
25/03/2014
pdf
Privacy Statement
10/10/2015
pdf
Security Policy
20/03/2014
pdf
Appointment of Authorised Representative
July 2021
pdf
Complaint Handling Process
18/09/2018
pdf
Financial Hardship Policy Summary
01/08/2019
pdf
Financial Hardship Policy
01/07/2021
pdf
Spend Management Tools
01/09/2018
pdf
Warranty Information
28/03/2014
pdf
Direct Debit Service Agreement
10/04/2009
pdf

Critical Information Statements

All of our critical information statements are available online on the respective product pages. However, for ease of reference we have compiled a summary in a single page. Please visit our Critical Information Statement summary page for the current and historic reference.
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