Together with nbnTM we're working hard to keep the community connected through the challenges presented by COVID-19.
The nbnTM has recently announced a $150 million COVID-19 relief and assistance package, which includes a range of initiatives to support the community. Approximately $50 million will be directed to helping internet providers support low-income households with school-aged children who do not currently have an active nbnTM connection at home.
“Australian families and businesses are facing unprecedented challanges, internet has never been more important and we're committed to keeping people connected." Stavros Patinotis, EscapeNet.
Boost25 Unlimited $0 until 30 Sept
To help families connect to the internet and access educational resources we've introducing a new plan, the nbn Boost25 Unlimited.
$0 activation and $0 service fees until September 30 2020 plus access to discounted Wifi routers and a further six month possible discount on services from the 1st October 2020.
New Boost25 plan
Get Unlimited Data and 25/5 Mbps speeds on the nbn™ network at reduced prices.
You can rely on our expert team for fast help and assistance getting connected.
Access to flexible plan assistance for low-income families or those facing financial hardship.
Free Until 30th Sept
$0 Boost25 until September 30 2020 + $10 discount on RRP from 1st Oct for an additional 6 months.
Up to 40% off Home WiFi routers and payable over 3 monthly installments.
No Lock In Terms
We're so confident you'll be happy with our service and support that there's no lock in commitments.
Can I Apply
For Hardship Relief Plans?
To be eligible for COVID-19 related financial assistance families must meet the following criteria:
• are currently receiving Family Tax Part A or B
• a member of the household is receiving JobSeeker or JobKeeper payments
• have a family member with an .edu email account living at the service address.
Applications for the Boost25 plan will be reviewed and prioritised to get you connected as quickly as possible.
We're working with schools nationally to make sure those in greatest need are assisted first. To confirm eligibility for the Boost25 plan please send them a link to this page and let them know we may be in contact.
Frequently asked questions
Do you have questions? Don't worry, our internet experts have the answers.
How fast will my nbn™ connection be?
The Boost25 plan features a network speed of 25Mbps down and 5Mps up. We aim to deliver the fastest connection possible for your chosen plan and delivery technology. Actual speeds can vary due to the network or factors outside of our control, for example your home Wi-Fi. Learn more here .
How do I connect to the nbn™ network?
It's fast and easy with our Online Sign Up
or call to us on 1300 135 235
. We'll get you online as fast as possible, often the same day!
Do you take my Credit Card details?
As part of our customer identification process we do require your credit card details. The initial charge will consist of the hardware costs associated with your order. The order summary will show the first billable amount and our team will be able to assist with a payment plan should it be required.
Who can I call for help?
New technologies can sometimes be confusing, our experienced team will personally assist with your nbn™ plan and Wi-Fi router selection. Call us on 1300 135 235.
What type of nbn™ will I have?
The nbn™ network uses multi mix technologies, your connection type will be dependent on the nbn™ rollout in your neighbourhood. Learn more about nbn™ delivery technologies here .
Can I use my existing modem?
Yes, depending on the features of your modem and the technology type of your nbn™ service but it's a good time to upgrade with Wi-Fi network speeds, coverage and stability improving all the time. Wi-Fi Upgrades .
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Thanks for getting in touch. Your service was delivered in a most satisfactory manner. In fact, I must point out your expectation of 'awesome' support was delivered in spades!!!
I highly recommend EscapeNet to all! We have been with them for over ten years and have never had any issues. Their elite staff show dedication, commitment and a friendly service to their customers.
I highly recommend this company as they are extremely professional and helpful with my internet service at all times. I am a very happy customer therefore Thank you to the Escape Net team!
Have had EscapeNet in our businesses and home for several years now and have found the service and support excellent. Their packages and flexibility suit our needs. Speed and Stability of Service is excellent.