EscapeNet COVID-19
Relief & Support

EscapeNet COVID-19
Relief & Support

  • Helping connect families to internet
  • and home education resources.
  • Helping connect families to internet
  • and home education resources.

Helping Families
Connect

Together with nbnTM we're working hard to keep the community connected through the challenges presented by COVID-19.

The nbnTM has recently announced a $150 million COVID-19 relief and assistance package, which includes a range of initiatives to support the community. Approximately $50 million will be directed to helping internet providers support low-income households with school-aged children who do not currently have an active nbnTM connection at home.

“Australian families and businesses are facing unprecedented challanges, internet has never been more important and we're committed to keeping people connected."   Stavros Patinotis, EscapeNet.

Boost25 Unlimited $0 until 30 Sept
($64.90 RRP)

To help families connect to the internet and access educational resources we've introducing a new plan, the nbn Boost25 Unlimited.

$0 activation and $0 service fees until September 30 2020 plus access to discounted Wifi routers and a further six month possible discount on services from the 1st October 2020.

  • New Boost25 plan

    Get Unlimited Data and 25/5 Mbps speeds on the nbn™ network at reduced prices.

  • Awesome Support™

    You can rely on our expert team for fast help and assistance getting connected.

  • Financial Relief

    Access to flexible plan assistance for low-income families or those facing financial hardship.

  • Free Until 30th Sept

    $0 Boost25 until September 30 2020 + $10 discount on RRP from 1st Oct for an additional 6 months.

  • Discounted WiFi

    Up to 40% off Home WiFi routers and payable over 3 monthly installments.

  • No Lock In Terms

    We're so confident you'll be happy with our service and support that there's no lock in commitments.

Can I Apply
For Hardship Relief Plans?

  • To be eligible for COVID-19 related financial assistance families must meet the following criteria:

    • are currently receiving Family Tax Part A or B
    • a member of the household is receiving JobSeeker or JobKeeper payments
    • have a family member with an .edu email account living at the service address.
  • Applications for the Boost25 plan will be reviewed and prioritised to get you connected as quickly as possible.
  • We're working with schools nationally to make sure those in greatest need are assisted first. To confirm eligibility for the Boost25 plan please send them a link to this page and let them know we may be in contact.
Enter your Address
Choose your speed
Boost25
nbnTM25/5
$0 Until Sept 30 2020
+ $10 Off RRP from 1st Oct for 6 months
See more nbnTM
plans & speeds
Choose your data
Unlimited
Family
Bundle your home phone
No phone needed
Casual phone plan
25c local & national, 35c/min mobile
Line Included Free
NBN Phone Plus
Free local & national calls, 25c/min mobile
$10/month
NBN Phone Ultimate
Free local, national & mobile calls
$20/month
Home Wi-Fi Hub
Home Wi-Fi VoIP Router
Summary
The Archer VR1600v AC1600 unlocks the full potential of your internet with a combined dual band Wi-Fi speed of up to 1.6Gbps. Make and receive phone calls over the Internet (Voice over IP ) simply by connecting the device to your existing telephone set.
Wi-Fi
Dual Band AC1600. 2.4Ghz 300Mbps & 5Ghz 1300Mbps
Service Type
ADSL, NBN FTTN, FTTB, FTTH, FTTP
IMAGE
HomeSafe Deco M5 (2 Pack)
Summary
The Deco M5 uses a wireless mesh system achieve seamless whole-home Wi-Fi coverage. Devices automatically switch between Decos as you move through your home for the fastest possible speeds on Dual Band AC1300 WiFi.
HomeCare
The TP-Link HomeCare smartphone app provides a suite of features, including Parental Controls, built-in Antivirus and Quality of Service (QoS).
Service Type
nbn™ Fibre To the Premise/Curb/Building, Wireless & HFC
IMAGE
Bring Your Own Router
Please ensure your modem is suitable for your new internet service.
Activation
No Lock In Contract
Free Activation
your plan

/m

minimum charge

Your Deal

Plan
Data
Phone Bundle
()
Home WiFi Hub
()
Service Term
Monthly
Total Minimum Cost
Other Service Costs
NBNco New Development Charge $300
Faults: Incorrect Callout Fee / Not In Attendance $265
All speeds quoted are theoretical maximum speeds that the service can deliver. The actual speed experienced is dependent on several factors including, but not limited to, your line, the technical capabilities of your router, local area network and computer or access device, the source of the content and the method used to transfer it, local and international transit capacity and number of users. Terms & Conditions Apply
Need help? Call our expert support team who are ready to assist. Call now: 1300 135 235

Frequently asked questions

Do you have questions? Don't worry, our internet experts have the answers.

How fast will my nbn™ connection be?
The Boost25 plan features a network speed of 25Mbps down and 5Mps up. We aim to deliver the fastest connection possible for your chosen plan and delivery technology. Actual speeds can vary due to the network or factors outside of our control, for example your home Wi-Fi. Learn more here .
How do I connect to the nbn™ network?
It's fast and easy with our Online Sign Up or call to us on 1300 135 235. We'll get you online as fast as possible, often the same day!
Do you take my Credit Card details?
As part of our customer identification process we do require your credit card details. The initial charge will consist of the hardware costs associated with your order. The order summary will show the first billable amount and our team will be able to assist with a payment plan should it be required.
Who can I call for help?
New technologies can sometimes be confusing, our experienced team will personally assist with your nbn™ plan and Wi-Fi router selection. Call us on 1300 135 235.
What type of nbn™ will I have?
The nbn™ network uses multi mix technologies, your connection type will be dependent on the nbn™ rollout in your neighbourhood. Learn more about nbn™ delivery technologies here .
Can I use my existing modem?
Yes, depending on the features of your modem and the technology type of your nbn™ service but it's a good time to upgrade with Wi-Fi network speeds, coverage and stability improving all the time. Wi-Fi Upgrades .

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