Immediate release: Monday 29th September 2025
We're writing to let you know about upcoming changes to your mobile phone plan inclusions and pricing.
As of the 1st November 2025, all old mobile plans will be automatically updated to our new plans. Full details of our plants are available on our mobile plans page and within our Critical Information Summary
If you'd like to explore alternative options, our customer service team can help you choose from a wide range of plans.
Your satisfaction remains our priority. If you have any questions or need assistance please contact our customer service team.
We sincerely appreciate your loyalty as a valued EscapeNet customer. We look forward to continuing to provide you with reliable, high-quality telecommunications services.
We understand that transitions can spark questions, so please don't hesitate to review the FAQ that we've prepared or reach out to us on 1300 023 354 or email us. Our dedicated team is here to make it easy.
Call Us 1300 023 354
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FAQ Frequently Asked Questions