Warranty Information
Information you need to know
When you purchase equipment from us we will pre - configure it with all the necessary settings for you, therefore saving you time.
Our staff are trained to provide technical support for the products that we sell.
What Equipment is Covered by Warranty
TP Link
| Equipment Name | Model No | Equipment Description | Warranty Period |
|---|---|---|---|
| TP LINK Modem Router | TD-W8970 | 300Mbps Wireless N Gigabit ADSL2+ Modem Router, 4 Gigabit LAN ports, 2 USB 2.0 Ports, Lantiq+Atheros, 802.11n/g/b, 3 detachable antennas, IPv6, Annex A, with ADSL splitter | 3 Years |
| TP LINK Modem Router | TD-VG3631 | 300Mbps Wireless N VoIP ADSL2+ Modem Router, MTK+Zarlink chipset, ADSL/ADSL2/ADSL2+, Annex A, with ADSL splitter, 802.11n/g/b, 2 detachable antennas, 2 | 3 Years |
| TP LINK Ethernet Adapter Kit | TL-PA211 KIT | 200Mbps Multi-Streaming Powerline Ethernet Adapter Kit, Mini Size, HomePlug AV, Twin Pack, Support Multiple IPTV Streams | 3 Years |
| TP LINK Modem Router | TD-8950ND | 4-port 150Mbps Wireless N ADSL2+ Modem Router, Broadcom+Atheros chipset, ADSL/ADSL2/ADSL2+, Annex A, with ADSL splitter, compatible with 802.11n/g/b, 1 | 3 Years |
| TP LINK 3G Dongle | M5350 | 3G Mobile Wi-Fi | 3 Years |
| TP LINK Modem Router | TL-SF1008P | 300Mbps Wireless N VoIP ADSL2+ Modem Router, MTK+Zarlink chipset, ADSL/ADSL2/ADSL2+, Annex A, with ADSL splitter, 802.11n/g/b, 2 detachable antennas, 2 | 3 Years |
| TP LINK Modem Router | TL-WPA281 | 300Mbps Wireless N Powerline Extender, 200Mbps Powerline datarate, Plug and Play, QoS, Support Multiple IPTV Streams, Single Pack | 3 Years |
| TP LINK ESC-WLAN-EXTD | 1 x TL-WPA281 1 x TL-PA211 1 x Config |
3 Years | |
| TP LINK Wireless Adapter | TL-WN723N | 150Mbps Wireless N Mini USB Adapter, Mini Size, Realtek, 2.4GHz, 802.11n/g/b, QSS button, autorun utility | 3 Years |
Netcomm
| Equipment Name | Model No | Equipment Description | Warranty Period |
|---|---|---|---|
| ADSL2+ WiFi Modem Router with VoIP | NB16WV | ADSL2+ WiFi Modem Router with VoIP, Power adapter, Ethernet Cable (RJ-45), Phone Cable (RJ-11) Wireless security card | 1 Year and register product for an extra 1 year warranty |
| N300 WiFi Gigabit Router with Voice | NF5 | N300 WiFi Gigabit Router with Voice, Power Adapter, Ethernet Cable(RJ-45), Wireless security card | 1 Year and register product for an extra 1 year warranty |
| ADSL2+ Modem Router | NB604 | ADSL2+ Modem Router, Power Supply 12VDC 1.5A, Ethernet Cable (RJ-45), Phone Cable (RJ-11) | 1 Year and register product for an extra 1 year warranty |
Samsung
| Equipment Name | Model No | Equipment Description | Warranty Period |
|---|---|---|---|
Warranty Periods
- TP Link Products have a 3 year warranty and no registration of these products is required.
- NetComm products have a 12 month warranty and you need to register that equipment at the time of purchase to get an extra 12 months warranty. You can do so by contacting them on http://www.netcommwireless.com
- Samsung
How to claim
You need to contact us on 1300 135 235 or email us on support@esc.net.au, so we can troubleshoot with you and we’ll try to fix the problem remotely. You will need to call the supplier to get a claim number and send the product to them.
TP Link Products
TP Link will organise delivery of a replacement product once you have called them, so that your down time is minimised. TP Link contact details are 1300 875 465.
Once you have received your replacement product, contact us and we will help you configure it.
NetComm Products
The customer Service telephone numbers for NetComm are;
Telephone (Australia)
NSW/ACT: (02) 9424-2059VIC/TAS: (03) 9012-3399
SA/NT: (08) 8121-9001
QLD: (07) 3102-8870
WA: (08) 9467-8980
NetComm will notify us and we will contact you to advise if the product is covered under warranty.
From there we will post you a replacement product that has been pre-configured.
Samsung
What is not covered
- Equipment not supplied by us
- Change of mind
- Damaged caused by misuse, accident, impact, liquid, heat etc
- Voiding the warranty by hacking the firmware or software
- Voiding the warranty by opening and removing the cover of the device
- Not using the equipment according to the instruction and the function it was designed for
- Power surge damage
- Lightening damage
- Theft
What if the product is not covered by Warranty?
If we or our supplier inspect the equipment and determine that the fault was caused by a non covered event as listed above, you will not be entitled to a refund or replacement equipment. If the equipment is not paid for (was part of a plan) you will be charged for that equipment and any replacement. Any replacement equipment will need to be return to us in its original packaging.
Important Information
Please note that the repair or replacement of equipment may result in the loss of data eg. Telephone numbers, contact details etc. Please ensure that you have saved all the information somewhere else before you send it back for repair or replacement. The Warranty on the products we sell you are in addition to any rights or remedies that you may have under the Competition and Consumer Act.
Fees
Postage of replacement products to you by us cost a flat rate of $12.00 using Express Post.