Support Guides

Here you'll find helpful guides to get the best from your EscapeNet services.

Mar
20

TP-Link NBN-FTTN VDSL Quick Setup Guide

March 20, 2020

To get the best performance from your EscapeNet internet service it’s important your router or home gateway device is connected correctly. Open the web browser and type the IP address of the device in the address bar (default is 192.168.1.1; you can check it on the bottom label of the device). Press Enter. Type the username and password in the login page, the default username and password are both admin. Click OK to log in to the device.
Mar
20

TP-Link NBN-EWAN Quick Setup Guide

March 20, 2020

To get the best performance from your EscapeNet internet service it’s important your router or home gateway device is connected correctly. Open the web browser and type the IP address of the device in the address bar (default is 192.168.1.1; you can check it on the bottom label of the device). Press Enter. Type the username and password in the login page, the default username and password are both admin. Click OK to log in to the device.
Mar
20

D Link 2878 NBN-FTTN VDSL Quick Setup Guide

March 20, 2020

To get the best performance from your EscapeNet internet service it’s important your router or home gateway device is connected correctly. If this is your first time using the router, open your web browser and enter the IP address of the router (default: http://192.168.1.1). The default password is printed on a label on the back of your router. Select your WAN Access Type to VDSL (0 VLAD ID); Country to Australia and ISP to Not Listed.
Mar
20

D Link 2878 NBN EWAN Quick Setup Guide

March 20, 2020

To get the best performance from your EscapeNet internet service it’s important your router or home gateway device is connected correctly. If this is your first time using the router, open your web browser and enter the IP address of the router (default: http://192.168.1.1). The default password is printed on a label on the back of your router. Select your WAN Access Type to Ethernet (0 VLAD ID); Country to Not Listed and ISP to Not Listed. From the list, Select Dynamic IP Address
Mar
20

Check Your NBN Connection (xDSL)

March 20, 2020

To get the best performance from your EscapeNet internet service it’s important your router or home gateway device is connected correctly. An incorrectly connected router may work initially; but will result in drop-outs, slower speeds and devices that can’t connect to the internet. Now’s a good time to check your connectivity. Most routers feature a seperate DSL (internet) port, often gray in colour and distanced from the other ports. This telephone sized port is smaller than the network ports and is designed to connect directly to your telephone socket on the wall.
Mar
20

Check Your NBN Connection (NTD)

March 20, 2020

To get the best performance from your EscapeNet internet service it’s important your router or home gateway device is connected correctly. An incorrectly connected router may work initially; but will result in drop-outs, slower speeds and devices that can’t connect to the internet. If you’re having to reboot your router often, now’s a good time to check it out. Most routers feature a dedicated WAN (internet) port, often coloured blue or red. This network port is designed to connect directly to the NBN NTU (the NBN box) for internet connectivity. On some devices, the WAN (internet) port is dual-purpose and marked LAN/WAN.
Mar
20

Check Operation Mode on a TP-Link Router

March 20, 2020

To get the best performance from your EscapeNet internet service it’s important your router or home gateway device is connected correctly. An incorrectly connected router may work initially; but will result in drop-outs, slower speeds and devices that can’t connect to the internet. If you’re having to reboot your router often, now’s a good time to check it out. From your web browser of choice, visit http://192.169.0.1 and when prompted enter the default username as admin and password as admin. If you have previously changed these, enter the correct login details now.