Check Your NBN Connection (NTD)
To get the best performance from your EscapeNet internet service it's important your router or home gateway device is connected correctly.
An incorrectly connected router may work initially; but will result in drop-outs, slower speeds and devices that can't connect to the internet.
If you're having to reboot your router often, now's a good time to check it out.
The WAN Port
Most routers feature a dedicated WAN (internet) port, often coloured blue or red. This network port is designed to connect directly to the NBN NTU (the NBN box) for internet connectivity.
On some devices, the WAN (internet) port is dual-purpose and marked LAN/WAN.
Direct Cable Connection
So we've found the WAN (internet) port in Check 1, now let's make sure it's cabled correctly to the NBN NTU (nbn box).
The correct way is to have a single network cable going from your routers WAN port to the NBN NTU. There should be no other devices in between.
Your router should be connected directly to the NBN box.
Correctly Configured Router
With the cabling sorted out, the last item to check is the router configuration. Some routers will provide an internet connection even if setup incorrectly.
If you're familiar with your routers set-up console you can check it's Operation Mode.
For NBN services with an NTU such as Fibre to the Home, HFC and Wireless, the correct setting is Wireless Router Mode.
Use the links below to view your routers setup instructions. Your router model can be found on the bottom of your device.