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Resolved - Last 7 Days

INC000110920250030 MAINTENANCE NOTIFICATION - PLANNED EMERGENCY
Location: Australia
Event Start Time: 00:30 (am) Thursday 11th September 2025 (AEST)
Event End Time: 02:30 (am) Thursday 11th September 2025 (AEST)
Services Affected: All Services

Purpose of Maintenance: Resolve Memory Issues

Proactive reload to address memory issues. Intermittent interruptions during the maintenance period.

If services are affected and do not restore after the outage, please try power cycling your router (do not factory reset) and wait a few minutes.

STATUS: RESOLVED

INC000100920251030

Location SA

Event Start Time 22:19 (pm) Wednesday 10th September 2025 (AEST)

Event End Time 23:17 (pm) Wednesday 10th September 2025 (AEST)

Issue: Internet Service Interruption

Memory issues resulted in route flapping and service instability in South Australia. The affected device was reloaded to clear the issue.

If services are affected and have not been restored after the outage, please try power cycling your router (do not factory reset) and waiting a few minutes.  We apologise for any inconvenience caused.

STATUS: RESOLVED

INC000100920251035

Location: National

Event Start Time: 10:35 (pm) Wednesday 10th September 2025 (AEST)

Event End Time: 10:53(pm) Wednesday 10th September 2025 (AEST)

Services Affected: Call centre, website

Engineers are investigating an issue with our incoming call centre number and website.  Please contact us on customercare@esc.net.au. We apologise for any inconvenience caused whilst this issue is being investigated.  The issue was resolved and the incident closed.

STATUS: RESOLVED

Planned Works