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Resolved - Last 7 Days

PMINC000070820250000 MAINTENANCE NOTIFICATION - PLANNED EMERGENCY

Location: All

Event Start Time: 00:00 (am) Thursday 7th August 2025 (ACST)

Event End Time: 04:00 (am) Thursday 7th August 2025 (ACST)

Services Affected: All Services

Purpose of Maintenance: Stabilise Routing

To stabilise recent routing instability experienced on our network, an emergency change windows has been allocated to allow engineers to mitigate the instability.  Brief interruptions of up to 10 minutes may occur nationally during the planned window.

If services are affected and do not restore after the outage, please try power cycling your router (do not factory reset) and waiting a few minutes

4am Update: Incident remains open for monitoring

STATUS:CLOSED

INC000060820251105

Location: SA

Event Start Time: 11:05pm Wednesday 06 August 2025 (ACST)

Event End Time: 03:30 (am) Thursday 7th August 2025 (ACST)

Issue: Engineers have identified an issue with nbn services in SA and logged a fault with the upstream provider.  Updates will be provided as soon as possible.  We appreciate your patience whilst the issue is investigated and apologise for any inconvenience caused.

04:00am Update: services restored.  Incident remains open for continued monitoring by engineers

STATUS:CLOSED

INC000060820251450

Location: VIC/TAS

Event Start Time: 2:50pm Wednesday 06 August 2025 (ACST)

Event End Time: 04:00 (am) Thursday 7th August 2025 (ACST)

Issue:  Engineers are investigating an intermittent routing issue that is affecting internet connectivity in Victoria and Tasmania.  We apologise for any inconvenience caused and appreciate your patience whilst the issue is being investigated.

4:30pm Update: issue still under investigation

5:30pm Update: Maintenance will be performed on Thursday 7th August 2025 between 00:00 am (ACST) and 04:00 (am) to stabilise routing.

4am Update: Incident remains open for monitoring

STATUS:CLOSED

INC000060820251138

Location: National

Event Start Time: 11:19am Wednesday 06 August 2025 (ACST)

Event End Time: 12:00pm Wednesday 06 August 2025 (ACST)

Issue:  Engineers are investigating a routing issue that is affecting internet connectivity.  We apologise for any inconvenience caused and appreciate your patience whilst the issue is being investigated.

STATUS:CLOSED

Planned Works